Questions and Answers
Frequently Asked Questions
Orders, delivery and payment. If you cannot find the answer – write to us and we will be happy to help.
When will I receive confirmation that my order has been accepted?
After placing an order, you will receive an automatic confirmation by email.
If any additional clarification is needed (availability, lead time, personalization), we will contact you by email or phone.
Can I choose the courier company?
Yes. Your convenience is important to us.
- We work with Speedy, Econt and Box Now, but we can also use another courier – indicate your preference in the order notes, or
- write to us at info@selena-fashion.eu
How can I place an order?
- directly through selena-fashion.eu
- by email: info@selena-fashion.eu
- via Facebook or Instagram
- via Viber or WhatsApp – +359898654334
With love and attention, we can also create your individual project.
What payment methods do you offer?
- cash on delivery to the courier
- bank transfer
- card payment
How long does it take to process orders?
The usual processing and dispatch time is 1–2 business days – delivery time depends on the courier you choose.
- orders placed on Saturday are dispatched on the first business day
- delivery to some locations follows a courier schedule
- catalog items or handmade products have an individual lead time
How much will delivery cost?
Delivery prices are calculated on the checkout page – they depend on the courier’s rates.
We offer discounts for card payments.
Why is there a gift in my parcel?
Sometimes we include a small gift – as part of a campaign or simply as a gesture to our customer. Because we love to give a little more…
What should I do if the product does not match the description?
Please contact us as soon as possible. Minimal differences from the photos are possible for handmade items.
We will always find the best solution together.
Can I order for a specific (later) date?
Yes. Indicate the desired date in the order notes or contact us in advance.
I do not want to register – can I still shop?
Of course. Registration is not required to place an order.
Send us an email with the products (name or SKU), delivery address and phone number.
Can I tag you or share a photo wearing our jewelry?
Yes, we would love that! It is one of the best ways to support a small brand like ours.
- If you post a photo/story, you can tag us on social media.
- And if you leave a review on the website, you help other people choose more easily.
Please collect your parcels on time (important)
Sometimes parcels are not collected and are returned to us. We understand that unexpected situations can happen.
Please note that for an unclaimed parcel, courier charges are incurred in both directions, while handmade items often cannot be offered again in exactly the same way.
