Terms and Conditions – Selena-fashion.eu

Last updated: 03.07.2026

Please read these Terms and Conditions carefully before using the website. By using the website and/or placing an order, you confirm that you are familiar with and accept these terms.

  1. Merchant details

The Selena-fashion.eu website is owned by Educational Information Systems Ltd., UIC BG204229870, a company registered in the Republic of Bulgaria.

  • Contact: +359 898 654 334
  • Email: info@selena-fashion.eu
  • Online shop – no physical retail location open to visitors.
  1. Ownership, copyright and registered trademark

Protected trademark: The name “Selena Fashion”, its graphic representation (logo), corporate design and identity are an officially registered trademark with valid legal protection in the Republic of Bulgaria and throughout the European Union (EU). Any unauthorized use of the trademark, similar names or logos that may mislead consumers will be pursued to the fullest extent permitted by Bulgarian and international law.

Copyright: All content on the Selena-fashion.eu website (including, but not limited to: original texts, product descriptions, unique graphics, logos, photographs, banners, videos, software code and databases) is subject to exclusive copyright owned by Educational Information Systems Ltd..

Prohibition of use: Copying, reproducing, distributing, modifying, reselling or using any part of the website content for commercial or personal purposes without the explicit, prior and written consent of an authorized representative of Selena-fashion.eu is strictly prohibited.

  1. Registration and accuracy of data

When registering or placing an order as a guest, you undertake to provide true, accurate and up-to-date information (name, delivery address, phone number, email). Selena-fashion.eu is not responsible for delays or inability to fulfill an order due to incorrect or incomplete information entered by the User.

  1. Order and conclusion of contract
  • An order may be placed directly through the website’s online system.
  • The distance sales contract is considered concluded only after explicit confirmation of the order by us (via an automatic or personal email, message or phone call).
  • Selena-fashion.eu reserves the right to refuse an order for objective reasons (e.g. out-of-stock item, technical error on the website, inability to contact the customer, suspicion of systematic abuse of the right of return).
  1. Stock availability and product information
  • Stock availability in the online shop is current at the time of checking, but due to the dynamic nature of sales, an item may sell out before processing is finalized. If an order cannot be fulfilled, we will contact you with an alternative option (replacement, waiting for a new batch, or cancellation).
  • Product photos are for illustrative purposes. Handmade items, designer accessories and jewelry with natural stones may have minimal differences in shape, texture, shade and details, which is evidence of their unique character.
  1. Prices and Currency
  • Prices on the website are displayed in Euro (EUR). The leading, reference and base currency in the system is EUR. The BGN value is calculated using the fixed Bulgarian National Bank exchange rate (1.95583), is for information purposes only and may contain minimal differences in cents due to rounding.
  • The final amount payable is displayed in the cart before the order is completed.
  • Selena-fashion.eu may update prices at any time without prior notice; the price applicable to the User is the price displayed at the time the order is submitted. In the event of an obvious technical error in the price or description, we reserve the right to refuse fulfillment and immediately refund any amount paid.
  1. Payment

The User may pay for the ordered goods using the following methods:

  • Cash on delivery / Postal Money Transfer (PPP): Payment in cash or by card to the courier upon receipt of the parcel.
  • Bank transfer: Advance payment to the company’s bank account.
  • Card payment: Secure online payment by debit or credit card through the integrated virtual POS terminal. A fiscal receipt is issued for all card payments.
  1. Dispatch times and Delivery
  • Delivery method: Delivery is carried out by a licensed courier company to a personal address, courier office or automated station (parcel locker), according to the option selected by the User during checkout.
  • Dispatch time (handover to courier): The standard processing and dispatch time for finished and available goods from our warehouse is 2 to 3 business days after order confirmation. The dispatch time for custom-made products, size adjustments or personalization is agreed separately between the two parties.
  • Right to extend without prior notice: Selena-fashion.eu reserves the right to extend the dispatch time by up to 5 business days without prior notice to the User in extraordinary circumstances (public holidays, increased seasonal demand, promotional campaigns or extreme workload in logistics networks).

    Transit times and pricing: The total delivery time after dispatch depends entirely on the courier’s delivery schedule and the destination city/country. Selena-fashion.eu is not responsible for delays caused by third parties (courier services). All delivery costs are calculated automatically in the cart when the order is completed, according to the current rates of the partner courier company.

  1. Inspection upon receipt and damage

The User must carefully inspect the parcel upon receipt in the presence of the courier. If visible external damage, torn transport packaging or defects caused during transport are found, the User is required to request that the courier prepare a Damage Report and immediately contact us at info@selena-fashion.eu, tel. +359898654334. If the parcel is accepted without remarks and without a report being prepared, subsequent claims for transport damage will be considered unfounded.

  1. Withdrawal from the distance contract (Right of withdrawal and Returns)
  1. Statutory period: Every User (natural person) has the right to withdraw from a distance purchase within 14 (fourteen) days from the date of physical receipt of the goods (change of the order status in the system to “Completed”).
  2. Electronic withdrawal button: To exercise this right quickly, easily and transparently, the User may complete the electronic form via the dedicated Withdrawal Button, located in the User’s account or at the direct website address

  3. 🚨Hygiene and signs-of-use clause for jewelry:

    • Purpose of the protection: In view of high hygiene standards, health protection and prevention of abuse through temporary wearing of products.
    • Conditions for inspection and trying on: The Customer has the right to inspect the jewelry or accessory at home and try it on only to the extent necessary to see how it looks (exactly as they would try it on in a physical store).
    • Original box and labels: All jewelry and accessories must be returned in their original protective packaging, pouches and factory boxes, in the condition in which they were received, together with all attached labels.
    • Categorical refusal for worn goods: For reasons of strict hygiene and health protection, the right of withdrawal is completely lost and no amounts are refunded if the jewelry is returned with obvious signs of use exceeding ordinary trying on. Jewelry that has clearly been worn, stained, dirty (with traces of perspiration, cream, makeup or cosmetics), scratched, discolored due to improper storage, or carrying a perfume scent will not be accepted back.
  4. 🚨 Important exception for books and printed publications:
    • Under applicable legislation, the right of withdrawal DOES NOT APPLY to books, magazines, albums and printed publications that have left the seller’s warehouse, due to their nature (the possibility of being fully read, photographed or copied, which infringes copyright). Returns of printed publications are accepted only where an obvious manufacturing defect is established (blank pages, missing/reversed signatures, or severe cover deformation during transport).
  5. Important exceptions to the right of withdrawal (Custom-made Products and Books)

For individually ordered goods: Pursuant to Art. 57, item 3 of the Bulgarian Consumer Protection Act, the right of withdrawal DOES NOT APPLY to jewelry and accessories made to the customer’s individual measurements, with a personal selection of stones/materials, with specific engraving or personalized according to the customer’s explicit instructions. These unique items cannot be cancelled, exchanged or returned.

For books and printed publications: Under the same law, the right of withdrawal DOES NOT APPLY to books, magazines and printed materials that have already left the warehouse and been delivered, due to their nature (the possibility of being photographed, copied or fully read, which infringes copyright). A book may be returned only where an obvious manufacturing defect is established (blank or mixed-up pages, torn cover during transport).

  • Return costs: All direct costs of transporting and returning the goods back to the seller’s warehouse are entirely borne by the User, unless the goods are proven to have a manufacturing defect or were sent incorrectly by us. The goods must be sent in their original commercial packaging and with all components included.
  • Refunds: Where the right of withdrawal has been validly exercised and the goods have retained perfect commercial condition together with their protective seal, amounts are refunded within 14 days from the date on which we are informed of the withdrawal.
    • For payments made by bank card, the amount is refunded to the same card.
    • For cash-on-delivery payments (cash), the amount is refunded only by bank transfer to a personal bank account (IBAN), which must be provided by the User in the Withdrawal Form. The Merchant has the right to withhold the refund until the goods are received back at the warehouse and their commercial condition has been inspected.
  1. Complaints and non-conformity

Selena-fashion.eu is liable for any non-conformity of consumer goods with the sales contract that becomes apparent within two years after delivery, in accordance with the applicable Bulgarian legislation (Consumer Protection Act / Act on the Provision of Digital Content and Digital Services and the Sale of Goods). If a manufacturing defect is established, the User has the right to submit a complaint by email to info@selena-fashion.eu, providing a description and photographic evidence, so that the appropriate legal remedy can be offered (replacement, repair, price reduction or refund).

  1. Personal Data and Privacy

The collection, processing and storage of your personal data is carried out in strict compliance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and is described in detail in our Privacy Policy and Cookie Policy, published on the website.

  1. External links

The website may contain hyperlinks to websites owned by third parties. Selena-fashion.eu has no control over them, does not guarantee their security and is not responsible for the content, rules or availability of these external platforms.

  1. Amendments to the Terms and Conditions

These Terms and Conditions may be updated unilaterally by the Merchant at any time in order to comply with new legal requirements or changes in the website’s technology. Publication of the updated version on the website is considered official notice to Users.

  1. Applicable law and dispute resolution

All matters not governed by these Terms and Conditions are subject to applicable Bulgarian and European legislation. In the event of a consumer dispute that cannot be resolved through direct negotiations, the User has the right to refer the matter to the alternative dispute resolution (ADR) bodies – the General Conciliation Commissions at the Bulgarian Consumer Protection Commission, or to use the Official European Online Dispute Resolution (ODR) platform.